Frequently Asked Questions
Everything you need to know about shopping with Myra Gems.
What materials are used in Myra Gems jewelry?
We use premium materials including S925 Sterling Silver, 18k Gold Vermeil, and ethically sourced gemstones. Each product page provides specific details regarding the composition of the piece.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for most items. Jewelry must be unworn, in its original packaging, and with all security tags intact to qualify for a full refund.
How should I care for my jewelry to prevent tarnishing?
To maintain shine, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place, preferably in the Myra Gems microfiber pouch provided with your order.
Do you offer a warranty on your products?
Yes, all Myra Gems jewelry comes with a 12-month manufacturing warranty that covers any defects in materials or workmanship.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress.